The AB Fine Wood Commitment to Quality and Service
We are committed to
providing high quality goods and exceptional service in the classical artisan tradition.
We hope to provide a warm, personalized shopping experience.
- Much of the beauty of a wooden product comes from the irregularities inherent in natural wood: variation in wood grain, effects of weather and aging, markings from sap and the traces left behind by insects. Handmade items will always bear slight marks of the manufacturing process - cutting with hand tools, fine sanding - proof that the items were not mass produced. These irregularities and markings are not defects, but serve to give each unique item its own character.
- Any item that we offer for sale has satisfied our design and quality criteria. The price of a product may reflect discounts for unusual wood features or experimental types of work and prototyping ("author's proof").
- We guarantee the workmanship and materials for 1 year; if an item breaks during normal use we will repair or replace it at no cost to you.
- If an item breaks due to inappropriate use or an accident and can be fixed, we will fix it for a fee.
- Our customers should expect and we are committed to providing prompt and courteous service. If you have any concerns, questions or comments, please let us know.
- Due to the custom character of our work and the small scale of our production, we can not accept returns.
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